Repairs within agreed time – maintenance level 2
% faults restored on time CL2 Overall
Apr-Jun 2017 83.78
July-Sep 2017 80.03
Oct-Dec 2017 78.92
Jan-Mar 2018 78.90

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This chart shows the percentage of faults that were fixed within the agreed timescale. The maintenance level 2 agreement is for faults to be fixed within one working day after the day the fault is reported.

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