Repairs within agreed time – maintenance level 1
% faults restored on time SML1. Combined. Overall
Apr-Jun 2017 87.61
July-Sep 2017 83.77
Oct-Dec 2017 83.85
Jan-Mar 2018 84.33

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This chart shows the percentage of faults that were fixed within the agreed timescale. The maintenance level 1 agreement is for faults to be fixed within two working days after the day the fault is reported.

These results reflect recent changes in the regulatory environment. Click here for more information.

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