Average time to fix faults – maintenance level 2
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Average time to fix faults (SML2) - working days Overall
Apr-Jun 2017 1.62
July-Sep 2017 1.70
Oct-Dec 2017 1.62
Jan-Mar 2018 1.71

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This chart show the average time between your service provider reporting a fault to Openreach and the fault being cleared.

The maintenance level 2 agreement is for faults to be fixed within one working day after the day the fault is reported.

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