Average time to fix faults – maintenance level 1
Average time to fix faults (SML1) - working days Overall
Apr-Jun 2017 2.15
Jul-Sep 2017 2.12
Oct-Dec 2017 2.13
Jan-Mar 2018 2.17

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This chart shows the average time between your service provider reporting a fault to Openreach and the fault being cleared.

The maintenance level 1 agreement is for faults to be fixed within two working days after the day the fault is reported.

These results reflect recent changes in the regulatory environment. Click here for more information.

See breakdown by product Back to our responsibilities