Average time to install – engineer required
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Average installation time requiring a visit (working days) Overall
Apr-Jun 2017 12.16
Jul-Sep 2017 13.95
Oct-Dec 2017 13.74
Jan-Mar 2018 13.17

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Around a third of service installations need an Openreach engineer to visit your home or premises. For these types of order, this chart shows the average number of days between your service provider placing an order for you and service being installed by Openreach.

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