First available appointment date
images
Average installation time requiring a visit (working days) Overall
Apr-Jun 2017 12.16
Jul-Sep 2017 13.95
Oct-Dec 2017 13.74
Jan-Mar 2018 13.17

Click here for frequently asked questions.

Around 1 in 8 service installations need an Openreach engineer to visit your home or premises. This chart shows the average number of (working) days between your service provider placing an order for you and the first available Openreach engineer slot. The agreed target is 12 working days.

See breakdown by product Back to our responsibilities