First available appointment date
Appointment availability FAD (working days) Overall
Apr-Jun 2017 6.37
Jul-Sep 2017 9.00
Oct-Dec 2017 8.20
Jan-Mar 2018 7.71

Click here for frequently asked questions.

Around a third of service installations need an Openreach engineer to visit your home or premises. This chart shows the average number of days between your service provider placing an order for you and the first available Openreach engineer slot. The agreed target is within 12 working days.

See breakdown by region See breakdown by product Back to our responsibilities