Installations where you have to wait longer for an engineering appointment
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Tail measure – Provision appointment. Combined 13+ day 17+ day 22+ day
Jan-Mar 2018 3.80 0.95 0.32
Apr-Jun 2017 3.71 0.80 0.06
Jul-Sep 2017 15.75 4.21 0.31
Oct-Dec 2017 6.30 0.87 0.10

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Around a third of service installations need an Openreach engineer to visit your home or premises. For these types of order this chart shows the percentage first available Openreach engineering appointments that are 1+, 5+ and 10+ beyond the target of 12 working days.

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