Services that take longer to install – engineer required
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Tail measure – Repair (CL2). Combined 1+ day 5+ day 11+ day 31+ day
Jan-Mar 2018 4.02 3.00 2.17 0.96
Apr-Jun 2017 4.10 3.25 2.55 1.34
Jul-Sep 2017 3.37 2.53 1.90 0.81
Oct-Dec 2017 4.14 3.10 2.25 0.96

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Around a third of service installations need an Openreach engineer to visit your home or premises. For these types of order this chart shows the percentage of new landline or broadband services that remain un-installed 1+, 5+, 11+ & 31+ days after the date agreed between Openreach and your service provider.

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