Faults that take longer to repair – maintenance level 2
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Tail measure – Repair (SML2). Combined 1+ day 5+ day 11+ day 31+ day
Jan-Mar 2018 11.92 4.47 1.31 0.05
Apr-Jun 2017 8.50 3.59 1.21 0.11
Jul-Sep 2017 10.68 4.63 1.59 0.06
Oct-Dec 2017 10.22 3.33 0.87 0.06

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This chart shows the percentage of faults that remained unresolved 1+, 5+, 11+ and 31+ days beyond the target.

The maintenance level 2 agreement is for faults to be fixed within one working day after the day the fault is reported.

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