Faults that take longer to repair – maintenance level 1
Tail measure – Repair (CL1) - WLR3 only 1+ day 5+ day 11+ day 31+ day
Jan-Mar 2018 9.34 3.77 1.19 0.03
Apr-Jun 2017 5.45 2.27 0.77 0.09
Jul-Sep 2017 7.46 3.07 1.03 0.04
Oct-Dec 2017 7.85 2.90 0.76 0.04

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This chart shows the percentage of faults that remained unresolved 1+, 5+, 11+ and 31+ days beyond the target.

The maintenance level 1 agreement is for faults to be fixed within two working days after the day the fault is reported.

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