Regulated KPIs

Keeping track of our performance

Data-hungry consumers have high expectations when it comes to service. To make sure we can meet them we have key performance indicators (KPIs) – values we measure ourselves against to check how we’re performing. We publish them every three months to let you know how we’re doing.

Data above applicable to the period of 1 April – 30 June 2017*.
Click on any of the above to see the last four quarters’ information or here for earlier data.
*These results reflect recent changes in the regulatory environment. Click here to find out more.

Click here for frequently asked questions.

Data above applicable to the period of 1 April – 30 June 2017. Click on any of the above to see a breakdown by region.
Click here for earlier data. Please note that earlier data is in a different format.

Click here for frequently asked questions.

Homes and smaller businesses

Data above applicable to the period of 1 April – 30 June 2017*.
Click on any of the above to see the last four quarters’ information or here for earlier data.
*These results reflect recent changes in the regulatory environment. Click here to find out more.

Click here for frequently asked questions.

Larger businesses

Data above applicable to the period of 1 April – 30 June 2017. Click on any of the above to see a breakdown by region.
Click here for earlier data. Please note that earlier data is in a different format.

Click here for frequently asked questions.