Regulated KPIs

Keeping track of our performance

Data-hungry consumers have high expectations when it comes to service. To make sure we can meet them we have key performance indicators (KPIs) – values we measure ourselves against to check how we’re performing. We publish them every three months to let you know how we’re doing.

Data above applicable to the period of 1 October – 31 December 2018. 
Click on any of the above to see the last four quarters’ information or Click here for earlier data.

Click here for frequently asked questions.

Data above applicable to the period of 1 October – 31 December 2018. Click on any of the above to see a breakdown by region.
Click here for earlier data. Please note that earlier data is in a different format.

Click here for frequently asked questions.

Homes and smaller businesses

Data above applicable to the period of 1 October – 31 December 2018. 
Click on any of the above to see the last four quarters’ information or here for earlier data.

Click here for frequently asked questions.

Larger businesses

Data above applicable to the period of 1 October – 31 December 2018. Click on any of the above to see a breakdown by region.
Click here for earlier data. Please note that earlier data is in a different format.

Click here for frequently asked questions.