News & update

Ask Openreach – we’ve got the answers to your most common questions

29 Jul 2018

We visit a whopping 25,000 homes and businesses every day. That means lots of conversations with customers, whether that’s with our engineers in homes or businesses or online through Twitter and eChat.

So, if you’re wondering where’s best to put your router, or you’re worried about a scam call, we’ve got the answer.

We’ve spoken to our engineers and customer service teams to find out the most common questions they get asked on a regular basis. We then filmed some of our knowledge experts to give you the best possible answer.