Help and support

Need some help or got a question?

If you can't find the information you're looking for check our FAQs.  Just choose the topic you're interested in below.

Need help with broadband terminology?

You can check out our glossary for all the latest definitions.

If you'd like to speak to us

There are lots of ways to get in touch.

Find out how here.

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About us FAQs - who we are, what we do and how we do it

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Visiting your home - what to expect when one of our engineers visits your home

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When can I get fibre FAQs - check if you can get fibre and find out about the fibre journey

Phone and broadband problems

What to do if you're having problems with your phone or broadband services

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New build homes - what to do if you're having problems with fibre broadband or phone services

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Local Network Status Checker - check your line

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Health and safety - we're committed to the highest standards of health and safety across our business

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Our performance FAQs: our targets and what happens if we miss them