Help and support

Need some help or got a question?

If you can't find the information you're looking for check our FAQs.  Just choose the topic you're interested in below.

Need help with broadband terminology?

You can check out our glossary for all the latest definitions.

If you'd like to speak to us

There are lots of ways to get in touch.

Find out how here.

careers image

About us FAQs - who we are, what we do and how we do it

careers image

Visiting your home - what to expect when one of our engineers visits your home

careers image

When can I get fibre FAQs - check if you can get fibre and find out about the fibre journey

img
Phone and broadband problems

What to do if you're having problems with your phone or broadband services

landing image 4

New build homes - what to do if you're having problems with fibre broadband or phone services

careers image

Local Network Status Checker - check your line

careers image

Health and safety - we're committed to the highest standards of health and safety across our business

careers image

Our performance FAQs: our targets and what happens if we miss them