Local network status checker
How to check if there’s a problem with your local network
Type your postcode into the box below. The tool will tell you if there’s a problem in your area along with what’s caused it, when it was reported to us and an indication of when we should have it fixed.
We only show major incidents here. But sometimes problems are caused by smaller faults. So if the tool doesn’t show any problems but things still aren’t working properly, you should contact your communications provider, the company you get your phone or broadband from.
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The checker only shows details of large breakdowns and incidents. It doesn’t show all faults, even those affecting a group of customers. So if you don’t see any problems listed but you’re still having trouble, contact your communications provider.
The checker shows details of major incidents in your exchange area. But that doesn’t mean everyone in that area will be affected. For example, there might be a problem with a cable in your area which would show up on the checker – but if your service runs through other cables then everything at your end will still be working fine.
We can only tell you about major faults through our checker. They may or may not affect your service. If you’re not sure if the problems you’re having are down to a major fault or something else, contact the company you get your phone or broadband from and they’ll check.
We update our website regularly. The dates we list for completing repairs are estimates though – occasionally jobs can take longer to finish that we originally thought – so it’s worth checking back in case things change.
We base our dates on our best estimate and what we know about an incident at the time. But sometimes things change as we work on a repair, so jobs might take longer than we originally aniticipated.
Some jobs take longer because they’re more complicated. Or we might have problems with access (for example, road works). We’ll do our best to get everything running smoothly again, as quickly as we can.
It’s possible that our engineers are working on the fault remotely, for example at the local exchange. Or they might be arranging access or supplies before coming to the site.
Our network is large and complicated, and not all of it’s above ground. So even though you can’t see our engineers working, it may well be that they’re doing it remotely, or somewhere that isn’t visible.
We continually invest in our network to prevent faults and damage. So it is unusual to have recurring incidents in an area. However, we do have a vast and very complicated network.
We’re always investing in our network to stop faults. But sometimes they happen because of things beyond our control – we’re constantly working on ways to protect and secure our network to prevent faults caused by accidental or malicious damage or bad weather. When these do happen we’ll always try to get things fixed as quickly as we can.
We spend millions of pounds a year on security to stop this. We also work with authorities including the police, British Transport Police and other government agencies. And we have our own taskforce that helps prosecute people who steal our equipment. They go out to every incident and collect evidence which they pass on to the local police.
Please call 999 and report it to the police. If there’s a car or van involved, it would be great if you can get the registration. Don’t try to stop them though – you might get hurt.
You can report this to Crimestoppers on 0800 555 111 (you don’t have to give them your name).
You can ask us your question. We’ll do our best to get back to you within two working days. We can’t answer questions about individual faults or problems with your service though – you’ll need to get in touch with your communications provider for that.
We’re moving out of the Chelsea exchange at the end of June 2018, because the building’s landlord isn’t renewing our lease. We’re moving all the lines served by this exchange to the closest exchange which is in South Kensington. This shouldn’t have any effect on phone or fibre broadband services. But if you have a copper (ADSL) broadband service, then you might notice your speeds drop. You might want to think about upgrading to a fibre service to address any issues with speed. If you’d like to do that, get in touch with the communications provider you get your broadband from for more information.