Health and safety

Health, safety and wellbeing at Openreach

We’re committed to having the highest standards of health, safety and wellbeing across the whole of our business. As part of that, we have the following accreditations:

  • Contractors Health and Safety Assessment Scheme (CHAS)
    This scheme's supported by the Health and Safety Executive. Most local authorities, housing associations, health trusts, fire services and similar public bodies look for contractors who have this accreditation. 
  • Achilles UVDB
    We've achieved category B2 from  Achilles. That means it has confirmed that our health and safety management system is effective by carrying out audits of our processes and procedures, both in our offices and on sites.
  • SAFEcontractor
    This is a health and safety accreditation scheme which audits companies to the SAFEcontractor Charter Standard. This means we also meet the CDM stage 1 competence assessment core criteria.

How to get more information 

If you want more details about how we do specific activities (like how we install cabling, or how we work at height), then the company you get your phone or broadband from will be able to check it for you. 

If you spot a hazard or think our network’s been damaged

If you think you’ve seen a safety issue somewhere where our engineers will be working and it needs extra checks please let us know via your communications provider.

If our network has been damaged or is a risk to public health and safety let us know right away via 0800 023 2023 and select option 1. 

Read our policies

You can read our BT Health, Safety and Wellbeing Policy or check our employers' liability insurance and public liability insurance.


Safe Contractor Approved logo

Purple_RGB_Accredited achilles UVDB