Openreach is an independent division of BT Group. We’re responsible for the copper wires and fibre cables that connect homes and businesses to local exchanges. Our customers are the 600+ communications providers who rely on us to deliver phone, broadband, superfast broadband, data and TV services to households and businesses. So when one of our engineers comes to your home or business to install or repair something, they’re working on behalf of the company that supplies your phone or broadband.
Our brand is all about our people and our network. We employ more than 30,000 people. They install, support and maintain the wiring, fibres and connections which link tens of millions of homes and businesses in Britain to our customers’ networks. Our people are hugely experienced, resourceful and innovative, and they’ll tackle any challenge to keep our customers connected.
Our network is already the largest in the UK and we’re constantly developing, building and maintaining it to give customers the service and speeds they need to run their daily lives. We want to make sure that everyone, everywhere in Britain can be connected, and we’ll do that by building the best possible network to serve them. We’ll also partner across industry - with CPs, Government and the regulator – and we’ll always ask ‘what’s best for our customers?