About us FAQs

On this page you’ll find FAQs about our organisation and the communications providers we work with.

About Openreach and service providers

What's Openreach?
When and why was Openreach created?
What's a communications provider?
How's Openreach related to BT Group?
Why do some Openreach vans have a BT logo on them while some don’t?
How to check if an engineer is genuine
Someone from Openreach has asked for my bank details. Should I give them those?