I’ve seen someone vandalising your network or stealing cables
If you see someone vandalising our network or stealing cables please don’t try to stop them yourself.
If you can, get a vehicle registration number then call 999 as soon as it’s safe to do so, or you can call Crimestoppers on 0800 555 111, 100% anonymously, always. Speak up, stay safe, stop crime.
I suspect a scam
We’ll never ask you for information like bank details – either in person, over the phone or by email. We’ll also never ask to remotely access your computer, phone or tablet. So if someone contacts you claiming to be from Openreach and asks for any of this, don’t give it to them.
If you’ve had a dodgy call, go to Action Fraud for advice from the police on what you can do next.
If you’ve had a scam email, forward as an attachment it to our dedicated mailbox
. And go to Action Fraud
for advice from the police.
There’s an engineer at my door
Check with your communications provider to see if they’ve asked for an Openreach engineer to visit you. Sometimes we use companies working on behalf of Openreach but your communications provider will know if we’re due to you that day.
If not and the engineer can’t show you valid photographic ID, don’t let them in. Report it to the police using the 101 phone service. (Some of our engineers drive plain white vans, but they’ll all carry an photographic ID card.) If the engineer isn’t genuine you can report this on the Action Fraud site