Fibre journey

We’re building on our existing fibre network to bring super and ultra fast speeds to even more people across the country. It’s a massive task, covering both fibre to the cabinet (FTTC) and fibre to the premises (FTTP) technologies. Keep reading to find out how we bring fibre to a new community.

While we’re doing our best to meet the timescales we give in our fibre checker, sometimes circumstances mean we can’t and we have to change them.  

Keep reading to find out about the fibre journey.

We're exploring solutions
In scope
Design
Field survey
Build
Connect
Activate
Superfast accepting orders
In scope for Gfast
Ultrafast accepting orders
journey-icon-1
We're exploring solutions
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We're working with the Government and industry to get fibre to as many people as we can. But we don't have a plan for all areas yet.

If fibre isn't yet available where you are, you could look into funding some of the costs yourself with our community fibre partnership scheme.

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In scope
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Good news – your community's due to get an upgrade to fibre. But we don't know when we'll be starting the work. 

If your area is currently in our plans to be upgraded with FTTP we follow a different design and build process so you won't see updates at each stage. Once the engineering work is completed there is a commissioning period of up to eight weeks before an order can be placed. When you are able to place an order you'll see the 'Accepting Orders' message.  

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Design
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This is when we draw up our plans and decide on the best way to bring fibre to your area. There are two ways we can do this: with a combination of fibre and existing copper lines (this is called fibre to the cabinet, or FTTC) or by connecting fibre directly to your property (called fibre to the premises or FTTP).

We might need to get permission from the local authority at this stage. And we'll also consider your community when we're thinking about the look and practicality of the design. 

At the end of this stage, we'll have a plan in place for delivering fibre to your community. 

 

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Field survey
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We'll now take the plan we've put together and check that what looks good on paper works in the real world. Our surveyors will check there's enough space underground alongside any existing utilities for our new cables, and that we can fit in all the equipment we'll need. We'll also work out whether we'll need to close any roads while we're installing fibre and, if we do, talk to the local authority about it. In fact, we'll work closely with them all along to make sure we install fibre safely and keep disruption to local people to a minimum. 

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Build
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At this point we'll start the physical work. We'll install the new equipment and run fibre cables from your local exchange to your neighbourhood. You might see our teams working in your street as they run cables through underground ducts or overhead on telephone poles. You might also notice a bit of disruption with things like traffic diversions and closed pavements – we'll do our best to keep this to a minimum.

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Connect
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If we're putting in an FTTC connection, at this stage we'll connect the power and fibre cables to the street cabinet in your area. This means that existing and new cabinets are now connected to each other by underground copper cables. Then we'll pack up our gear – we shouldn't need to do any more work in your area. 

If we're putting in FTTP we'll have already done the connection during the building stage. 

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Activate
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We'll run various quality and safety checks. We'll also let Communications Providers know that fibre's available in your area. 

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Superfast accepting orders
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We tell all our Communications Providers that they can start offering superfast services in the area and you can choose one of them. It's worth checking a few different ones to see what deals they have available. 

journey-icon-9
In scope for Gfast
journey_img_9

Gfast is a new technology that means we can deliver speeds of more than 100Mbps ultrafast broadband over existing copper lines. Because it builds on our existing infrastructure, we can upgrade the network quickly and without too much disruption. 

We start by identifying a street cabinet that might be suitable for Gfast technology. Then we carry out a full survey of it to check that it is (and to work out what equipment we'll need, whether there's power available and if there are any planning restrictions or obstacles). If the cabinet meets all our criteria, then we'll install the new equipment, connect it to the power and fibres inside, and get it up and running. 

journey-icon-8
Ultrafast accepting orders
journey_img_10

We tell all our Communications Providers that they can start offering ultrafast services to their customers in your area and you can choose one of them.

We're exploring solutions
journey_img_1

We're working with the Government and industry to get fibre to as many people as we can. But we don't have a plan for all areas yet.

If fibre isn't yet available where you are, you could look into funding some of the costs yourself with our community fibre partnership scheme.

In scope
journey_img_2

Good news – your community's due to get an upgrade to fibre. But we don't know when we'll be starting the work. 

If your area is currently in our plans to be upgraded with FTTP we follow a different design and build process so you won't see updates at each stage. Once the engineering work is completed there is a commissioning period of up to eight weeks before an order can be placed. When you are able to place an order you'll see the 'Accepting Orders' message.  

Design
journey_img_3

This is when we draw up our plans and decide on the best way to bring fibre to your area. There are two ways we can do this: with a combination of fibre and existing copper lines (this is called fibre to the cabinet, or FTTC) or by connecting fibre directly to your property (called fibre to the premises or FTTP).

We might need to get permission from the local authority at this stage. And we'll also consider your community when we're thinking about the look and practicality of the design. 

At the end of this stage, we'll have a plan in place for delivering fibre to your community. 

 

Field survey
journey_img_4

We'll now take the plan we've put together and check that what looks good on paper works in the real world. Our surveyors will check there's enough space underground alongside any existing utilities for our new cables, and that we can fit in all the equipment we'll need. We'll also work out whether we'll need to close any roads while we're installing fibre and, if we do, talk to the local authority about it. In fact, we'll work closely with them all along to make sure we install fibre safely and keep disruption to local people to a minimum. 

Build
journey_img_5

At this point we'll start the physical work. We'll install the new equipment and run fibre cables from your local exchange to your neighbourhood. You might see our teams working in your street as they run cables through underground ducts or overhead on telephone poles. You might also notice a bit of disruption with things like traffic diversions and closed pavements – we'll do our best to keep this to a minimum.

Connect
journey_img_6

If we're putting in an FTTC connection, at this stage we'll connect the power and fibre cables to the street cabinet in your area. This means that existing and new cabinets are now connected to each other by underground copper cables. Then we'll pack up our gear – we shouldn't need to do any more work in your area. 

If we're putting in FTTP we'll have already done the connection during the building stage. 

Activate
journey_img_7

We'll run various quality and safety checks. We'll also let Communications Providers know that fibre's available in your area. 

Superfast accepting orders
journey_img_8

We tell all our Communications Providers that they can start offering superfast services in the area and you can choose one of them. It's worth checking a few different ones to see what deals they have available. 

In scope for Gfast
journey_img_9

Gfast is a new technology that means we can deliver speeds of more than 100Mbps ultrafast broadband over existing copper lines. Because it builds on our existing infrastructure, we can upgrade the network quickly and without too much disruption. 

We start by identifying a street cabinet that might be suitable for Gfast technology. Then we carry out a full survey of it to check that it is (and to work out what equipment we'll need, whether there's power available and if there are any planning restrictions or obstacles). If the cabinet meets all our criteria, then we'll install the new equipment, connect it to the power and fibres inside, and get it up and running. 

Ultrafast accepting orders
journey_img_10

We tell all our Communications Providers that they can start offering ultrafast services to their customers in your area and you can choose one of them.