Who we are

Openreach is made up of four parts – service delivery, infrastructure delivery, business and corporate delivery, and headquarters.

We’re proud of what we do. Our people are hugely experienced, resourceful and innovative. They tackle complicated engineering problems – from coordinating works with councils, highways agencies, energy suppliers and landowners, to installing and maintaining the complex kit that provides ultrafast broadband services. They’ll go the extra mile and tackle any challenge to build a better, faster and more affordable network that helps our customers stay connected.

Here’s some more information on each team.

Our service delivery team

What do they do? 

Our service delivery team looks after our local access network and our communications provider customers. Made up of 18,000 engineers, you’ve probably seen them working at the side of the road or the top of a telephone pole. It’s their job to deliver the superfast connectivity that’s the backbone of our business. So they spend their time installing and repairing the phone and broadband lines that connect homes and businesses all over the country – whatever the weather. 

In detail

We carried out 96,400 installation jobs and 85,800 repair jobs per week between 1 April 2016 to 31 March 2017. That’s 9.5 million jobs in one year, or well over 37,000 every working day.

Our infrastructure delivery team

What do they do? 

The 6,000 engineers in this team build and maintain the network that’s the basis of all our products and services. You won’t see them in homes and businesses though – that’s because they work on major restructuring and civil engineering projects to increase our fibre network across the country. They’re helping to hit the Government's goal of 95 per cent superfast fibre coverage by the end of 2017. They’re also working hard to extend the network into rural areas and to connect new homes. 

In detail

Our infrastructure delivery team aims to reach 12 million homes and businesses with our ultrafast network by 2020. The team looks after millions of network records, as well as approximately 9,000 telephone poles – in fact they replace 500 of them every week. They’re also the team taking the UK from superfast to ultrafast broadband, using a mix of technologies that produce speeds of more than 100Mbps.

Our business and corporate delivery team

What do they do?

This team plans, builds and repairs business fibre connectivity services – high speed connections used by small and large business customers and communications providers. These connections sit behind the UK’s national critical infrastructure. From banks and retailers, schools and hospitals, to power stations and sports stadiums – they help customers harness the power of fibre so that Britain’s digital economy can thrive.

In detail

Our 4,500 experts help businesses connect right across the country. As well as serving businesses, the team deliver service for Britain’s Emergency Services Network and some of the biggest headline events enjoyed by music and sports fans alike, including Glastonbury festival, the British Grand Prix and the British Open golf tournament.

Headquarters

There are around 1,500 people in our headquarters. They include the executive management team, strategy, finance, legal, regulatory affairs, human resources, corporate affairs, customer, commercial and propositions as well as our chief engineer and chief technology and information officer. Our registered office is:

British Telecommunications plc
81 Newgate Street
London EC1A 7AJ

Registered in England and Wales No. 1800000

Our executive team
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Meet our leadership team

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Our history
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A brief history of Openreach

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Our governance
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How we’re governed, and information about our board

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Our board
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Who’s who on the Openreach board

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