What’s the aim?
To deliver a reliable, working service on time, first time. And to fix faults as soon as possible after they happen.
How will we do it?
We’ll meet and exceed our copper and Ethernet minimum service levels (the official commitments we’ve made to improve our service). We’ll also miss fewer appointments and generally improve the service we give our customers. And we’ll put a team in place whose only job will be to sort things out if they go wrong. Finally, we’ll deliver working Ethernet circuits quicker, and complete 85 per cent of orders by the date we say we will in the contract.